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Your spotlight on local services

Patient Experience & Inclusion Strategy


The purpose of the Patient Experience & Inclusion Strategy 2022-2025 is to set out St Helens and Knowsley Teaching Hospitals NHS Trusts  commitment to improving patient experience by meaningfully engaging with patients, key stakeholders and local communities to remove any barriers to access; by building on current engagement activities, and ensuring people from all local communities are included and able to help shape the services and build
upon the successes of the Patient Experience Strategy 2019-2022.

The Patient Experience Council (PEC) will monitor progress and performance against this strategy and provide assurance to the Quality Committee (QC).

The Trust acknowledges that patient experience is fundamental to quality healthcare and that a positive experience leads to better outcomes for patients, as well as improved morale for staff. The three commitments and associated objectives laid out in this strategy will support a continuous cycle of engagement throughout every step of the patient journey and embodies the Trust 5 Star patient care and Trust values. The Trust expects that all staff will embrace this strategy and demonstrate the key principles through the care and service that is delivered, whilst demonstrating trust values in all that they do. By creating a culture of continuous improvement that strives to deliver excellent, quality, patient driven services they are able to achieve their ambition.

You can find the full strategy document attached below. If you have any feedback about the strategy, please email [email protected]




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