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Chief Inspector calls for people's views on Royal Liverpool and Broadgreen University Hospitals NHS Trust

29/02/2016

England's Chief Inspector of Hospitals is inviting people to tell his inspectors what they think of the services provided by Royal Liverpool and Broadgreen University Hospitals NHS Trust.

Their views and experiences will help inspectors decide what to look at when they visit hospital services provided by the Trust in March under the Care Quality Commission's current programme of comprehensive inspections. The formal inspection will start on Tuesday 15 March 2016.

The Chief Inspector, Professor Sir Mike Richards, is leading large inspection teams including clinical and other experts, along with specialist inspectors and experts by experience, to inspect all of England's acute hospitals.

To ensure the views of patients and the local community are properly heard, the inspectors will hold a listening event on:

  • Tuesday, 8 March, 6.00pm. Gateway Conference Centre, 71 London Rd, Liverpool L3 8HY

People are being encouraged to attend and talk to the inspectors to tell them about their experiences of care from the Trust in the past year. They can also say where they would like to see improvements made in the future.

Sir Mike said: "Our inspections are designed to provide people with a clear picture of the quality of the services in their local hospitals, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.  We know there is too much variation in quality – these in-depth inspections allow us to get a much more detailed picture of care in hospitals and community services than ever before.  Of course we will be talking to doctors and nurses, managers and patients in the hospital.   But it is vital that we also hear the views of the people who have experienced the care provided by the trust over the course of the last year or so, or anyone who wants to share information with us.  This will help us plan our inspections, and so help us focus on the things that really matter to people who depend on this service.  This is your opportunity to tell my team what you think, and make a difference to NHS services in the area."

Sir Mike's inspection team will look in detail at six key service areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; end of life care; outpatients and diagnostic imaging.   

A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year. The trust will be given one of the following ratings:  Outstanding, Good, Requires Improvement, Inadequate.

For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519 or 07881656012. 

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